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Hotel · Hanoi · Ha Noi Municipality

L7 West Lake Hanoi By Lotte Hotels

A 5-star stay beside West Lake, with a rooftop infinity pool, spacious rooms, and a location that puts Hanoi's lakeside calm within easy reach.

  • Rooftop infinity pool with lake views
  • Lake-view rooms with balconies
  • Free shuttle service and 24-hour reception
8.7 Great 413 reviews Booking.com 8.7 · 413 reviews

About

L7 West Lake Hanoi By Lotte Hotels

Set beside the calm of West Lake, L7 West Lake Hanoi offers a 5-star base with a rooftop infinity pool, a fitness centre, and a spa. The hotel is about 4 km from Huu Tiep Lake and close to West Lake Water Park, making it a convenient spot for exploring the area.

Rooms are designed for comfort, with lake views, balconies, and air conditioning. Guests can enjoy dining at the on-site restaurant, a poolside snack bar, and a range of facilities including a kids' club and business centre.

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out

In brief

What works, what to weigh

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Strengths

5 reasons to book
  • Top-rated rooms and service — Guests consistently praise the quality of the rooms and the attentive service, reflected in high category scores.
  • Great value for a 5-star stay — The hotel scores well on value, indicating a strong balance of price and experience.
  • Rooftop infinity pool with views — Enjoy a heated rooftop pool with a view, perfect for unwinding after exploring the city.
  • Family-friendly amenities — With a kids' club, children's play area, and family rooms, this hotel caters well to those travelling with children.
  • Convenient shuttle and parking — Free shuttle service and on-site parking make getting around and arriving by car hassle-free.
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Worth weighing

3 to weigh
  • Facilities score lower than other categories — While the hotel is well-appointed, the facilities category received a lower score compared to rooms and service, suggesting some areas may feel less polished.
  • No pets allowed — The hotel does not permit pets, which may be a consideration for those travelling with animals.
  • Check-in starts late afternoon — Check-in is from 15:00, so plan arrival accordingly if you expect to arrive earlier.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Club Superior Double Room

  • 1 Double bed
  • Lake view
  • Shower
  • Balcony
  • Air conditioning

Studio Suite

  • 2 Single beds,1 Double bed
  • Lake view
  • Shower
  • Coffee machine
  • Balcony

Superior Twin Room

  • 2 Single beds,1 Double bed,1 King-size bed
  • Lake view
  • Shower
  • Balcony
  • Air conditioning

Superior Family Room

  • 1 King-size bed,2 Single beds

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

Pool & Wellness

  • Rooftop pool
  • Heated swimming pool
  • Pool with view
  • Poolside snack bar
  • Spa & wellness centre
  • Sauna
  • Steam room

Food & Drink

  • Restaurant
  • Happy hour
  • Welcome drink
  • Children's menu

Services

  • 24-hour reception
  • Room service
  • Housekeeping
  • Laundry
  • Tours/Ticket assistance
  • Currency exchange
  • Shops/Commercial services

Business & Events

  • Business centre
  • Meeting/Banquet facilities
  • Fax/Photocopying

Family & Leisure

  • Kids club
  • Children's play area
  • Mini golf
  • Leisure/TV room
  • Garden area

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.7
Great 413 reviews

Guest-rated 8.7/10 from 413 reviews

Booking.com · 8.7 · 413 reviews

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Getting around: The hotel provides a free shuttle service, making it easy to explore Hanoi. Parking is available for those driving.

Nearby attractions: West Lake Water Park is close by, and Huu Tiep Lake is approximately 4 km away.

Alley No. 683 Lac Long Quan Street, Phu Thuong Ward, Hanoi, Ha Noi Municipality, 100000, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
477 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 15:00 to 23:59, and check-out is until 12:00.

Does the hotel allow pets?

No, pets are not allowed at the hotel.

Is parking available?

Yes, parking is available on site.

Are there family-friendly facilities?

Yes, the hotel has a kids' club, children's play area, and family rooms.

Does the hotel offer airport transfer?

The hotel provides a free shuttle service, which may include airport transfer, but specific details are not provided.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

9.7

Classyc Hotel

Guest-rated 9.7/10 — among the top stays in Hanoi.

Hanoi

9.1

San Hotel & Spa

Guest-rated 9.1/10 — among the top stays in Hanoi.

Hanoi

The bottom line

L7 West Lake Hanoi is a solid choice for travellers seeking a comfortable, well-serviced hotel by the lake, with strong room quality and family amenities, though the facilities could be improved.

8.7A reliable 5-star lakeside option with excellent service and value.

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